Return Policy

Return and Refund Policy

We strive to ensure your complete satisfaction with your purchase. Please review our return and refund policy to understand how we handle returns and exchanges.

Return Window: You have 14 days from the date of receiving your item to initiate a return. If more than 14 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Eligibility Criteria: To be eligible for a return, items must be in their original condition, with tags attached, and free from signs of wear, washing, alteration, damage, stains, odors, pet hairs, or distinct smells, including deodorant and perfume.

Required Documentation: To process a return, we require a valid receipt or proof of purchase. Please contact us before sending back your purchase and refer to our "Making a Return" section for detailed instructions.

Making a Return:

1. Ensure the product is in its original condition.
2. Email us at info@esohe.nl with your order number and the item(s) you wish to return. If the item arrived damaged, please include a photo.
3. Wait for our confirmation before proceeding with the return.
4. Once confirmed, fill in the return form (download here) and ship the products to our designated address. Return shipping costs are your responsibility.
   RETURN FORM
   Return policy form

Shipping: When returning a product, please mail it to:

ESOHE
Kesselstraat 5
6004TV, Weert
The Netherlands
Email: info@esohe.nl

Return shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Insuring Your Package: We recommend insuring your package to safeguard against loss during transit. You are liable for return shipping, and insuring the package ensures your protection.

Processing Time: Please allow up to 5 working days for returns to be processed.

Refunds: After receiving and inspecting your returned item, we will notify you via email. If approved, your refund will be processed within 5 days, using the original payment method, excluding shipping costs.

Exchanges: Currently, exchanges are not automated. To exchange an item, please follow the return process for a refund or store credit and then place a new order.

Important Notes:

• Custom-made items are not eligible for return.
• Items returned in a condition that does not comply with our policy may be rejected.

Thank you for choosing ESOHE. If you have any questions or need assistance, please contact us at info@esohe.nl. Your satisfaction is our priority.